退換貨品細則
E-Plus服務專業嚴謹，貨品發送前必經嚴格檢查，確保貨品品質良好無缺。為保障買賣雙方利益，特設「七天退換保證」期，
凡在本店購買貨品，如在7天內出現品質上的問題，顧客可以選擇退換貨品，只限更換相同類型的貨品。
退換保證條款不適用於以下情況：
- 貨品收貨期已超過7天
- 貨品並未保持完好包裝或曾被使用或有損毀痕跡
- 任何免費贈品及試用裝禮品及折扣貨品/清貨貨品/特賣貨品
- 如電器類貨品因出廠缺陷而導致品質問題(顧客須自行聯絡生產商洽談保養退換細節)
- 產品寄出超過7天後, 因客戶個人原因沒有收取貨件或拒收貨件
並須受以下條款及細則約束：
- 顧客必須在7天內(以收貨當日計)聯絡顧客服務部辦理退換申請，本店安排重新發貨
- 退貨時須一併退還附送的贈品(如有)，若顧客未能退還，或因已使用或損壞，則需繳付由本店釐定該贈品的現金等值
- 顧客須承擔退貨及日後補送貨服務的運費
中英文版本之內容如有差異，概以中文版本為準。
如有任何爭議，E-Plus將保留最終決定權。
Returns & Refund Policy
E-Plus provides professional and rigorous service to satisfy customer’s needs.Our shipments are carefully inspected before leaving our warehouse.
Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition.
Returns should be made within 7 days and in original, undamaged packaging. Replacement must be of the same type of product.
For the items to be eligible for a return and exchange, they will have to meet these requirements:
- Customers can return damaged/wrong/faulty items (apart from sale items) within 7 days of receipt date. Any lateness will not be entertained.
- In all cases, the items returned must be in their original condition, with all the tags and the original packaging.
- All freebies, samples and promotional-priced items are non-returnable, non-refundable and non-exchangeable.
- If the electrical applianceis found to be damaged during shipping and you notice upon delivery or inspection, you will need to contact the manufacturer for warranty, technical support, and/or part replacements.
- After the product was shipped more than 7 days, the shipment was not received or rejected due to the customer's personal reasons.
Returns & Refund must meet the following criteria:
- The item(s) to be exchanged must be notified and returned to us within 7 days of receiving it. E-plus will re-arrange shipment accordingly.
- If the item was marked as a gift /free offerings when purchased, it must be returned accordingly or the cost of a gift /free offeringswill be deducted from your refund.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
In the event of inconsistency or conflict between the English and Chinese versions, the Chinese version shall prevail for all purposes.
E-Plus reserves the right to make final decisions in case of any dispute.
